Privacy Policy

1. Introduction

Welcome to Nagarik Plus ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you use the Nagarik Plus mobile application (the "App"), which serves as a digital wallet and e-governance portal for your essential documents, vital event certificates, and civil services.

2. Information We Collect

To provide you with secure digital locker services and government integrations, we may collect the following types of information:

• Personal Identification Information: Name, date of birth, citizenship number, national ID, passport details, and vital event data (birth, marriage, death, and migration certificates).
• Uploaded Documents: Any images, PDFs, or scanned documents you upload or scan using the App's camera scanner.
• Authentication Data: Phone numbers, email addresses, PINs, and on-device biometric data (Fingerprint/Face ID). Note: Biometric data is stored securely on your device's hardware enclave and is never transmitted to our servers.
• Device Information: Device model, operating system, unique device identifiers, and mobile network information used for security and fraud prevention.

3. How We Use Your Information

We use your data exclusively to provide and improve the services within Nagarik Plus:

• Digital Wallet: To securely store, categorize, and display your vital event certificates, identity documents, and financial records.
• Cloud Synchronization: To back up your documents securely to our servers (when Cloud Sync is enabled) so you can retrieve them on other devices.
• Authentication: To verify your identity and ensure that only you can access your sensitive documents.
• Service Delivery: To facilitate fast access to government services, office locators, and civic news.

4. How We Protect Your Data

Security is our highest priority. We implement state-of-the-art security measures to protect your data:

• End-to-End Encryption: All documents and personal data transmitted between your device and our servers are encrypted using TLS/SSL protocols.
• Local Secure Storage: Data stored locally on your device is encrypted and protected behind your device's biometric authentication (App Lock).
• Zero-Knowledge Architecture (Where Applicable): Certain sensitive documents are encrypted in a way that prevents unauthorized access, even by our system administrators.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We only share your data under the following circumstances:

• With Government Agencies: When you explicitly request a service or verification that requires securely transmitting your data to official government endpoints.
• Legal Compliance: If required by law, court order, or to protect against legal liability.

6. User Rights and Controls

You have full control over your data within Nagarik Plus:

• Access and Edit: You can view, edit, or delete any document stored in your digital locker at any time.
• Revoke Sync: You can disable Cloud Sync, which will keep your documents strictly on your local device.
• Account Deletion: You can request the permanent deletion of your account and all associated cloud-synced documents by contacting our support team or using the in-app deletion tool.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our app's features. We will notify you of any significant changes via in-app alerts.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact our Data Protection Officer at: